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Open cash Drawer ("No sale") Without Printing Receipt

We use an Epson- Receipt-Printer-driven Cash Drawer.

 

When our staff use the No Sale function to open the cash drawer, a short, empty receipt is printed.  This is very wasteful of thermal paper and confuses the staff.

 

It seems that Cashfootprint opens the cash drawer for No Sale by sending a single line receipt with a blank character (or carriage return, line feed, or similar).

 

Instead, can Cashfootprint be enhanced to just send the Drawer Open command to the Receipt Printer?


Thanks for the post Jarron,  the only command being sent to the printer is the drawer pop command.  I know that some printer drivers also have actions that occur when a command is sent to the printer (line feed, paper cut, drawer pop, etc).  If you are getting a little piece of paper that prints and cuts, it's my guess that the Windows printer driver has some other commands being sent which are in addition to the commands being sent by CF.  I know the POSX driver has a "Printer Commands" tab within the Windows printer driver properties.  If the "End of Document" setting within the POSX driver is set to anything other than "No Feed" a little piece of paper will print and auto-cut.  Take a look at the Windows printer properties and let me know what you see.


Thanks, James

This is a printer driver setup issue.  If you browse the properties of the printer driver, there should be an option to change the End Of Document setting.  It should be set to no feed.

Let me know if you don't see this option.  Also, since we don't sell this printer, it is more difficult for us to support.  If you are going to buy new, i recommend any of the printers from our website.

I write POS software and am familiar with this problem. It is not an extra character going to the printer, nor a printer setting.

In order to get the printer to react to any command immediately, one has to send a "dump" or "eject" command after the escape sequences. This causes the paper eject. If this command not done then the printer reacts only when it gets a request to print a receipt (or if the program is closed). It is frustrating. I have this problem at more than one site where my customers wish to open the drawer without a receipt print, particularly my pub sites where almost every sale requires the drawer open, but no receipt.

OK - I have looked at this some more and I think I know what is going on.  This seems to be specific to Windows Printer Driver users (Epson / Star printer users so far).  OPOS Driver users probably don't have the same issue?

Scenario

When I pause my PC's print queue and use a PDF printer driver, I can see:


For Normal/Sales Receipts: Two documents hit the print queue:
Doc1)  A short document that seems to have only a "B" character in it.  According to Epson Windows Driver documentation, this is one of the Drawer Kick commands available when using "Control Fonts" to control Printer/Drawer actions.  Star Windows Printer Drivers use an almost identical Control Font mechanism which probably explains why "G Louis" above is having the same problem.

Doc 2) The body of the receipt with some more control characters at the end (presumably for feed, font selection & partial cut of the paper).


Both Docs print.  Doc 1 prints as a short, blank receipt.  Doc 2 prints as a normal receipt.


For a "No Sale": The same "empty" Doc 1 is issued to the print queue and it does print.  No Doc 2 is printed (of course!).



So Doc 1 is being treated as a printable document in the print queue and is causing a blank receipt to print each time.  Note: It is also (correctly) kicking the Cash Drawer open.


Why the change in behavior?

Previously I only saw this behavior when using the "No Sale" function (ie. a single Doc 1).  I did not see Doc 1 when printing a Normal Receipt.  This is because Cashfootprint previously placed the "B" control character within the Receipt document, not in a second document as it does now.  (I gathered this from the comment above: "The pop command is now sent independently of the receipt....").


Potential Fixes

A) Long Shot: Perhaps Doc 1 also contains one or more hidden non-Control Font characters that are causing the Print?  Could you pls check?  If so, an easier fix.  The Doc 1 print file is nearly 2kb in the print spool and when I open it with a Hex editor it seems to have a lot more in it than just the Control Character (but I'm not sure, might all be print metadata, not my area of expertise).


B) Most Likely: Perhaps the Epson driver will always print a document, even if it only has a Control Font character in it?  That is, it looks to me as if the Control Fonts are not supposed to be used standalone - ie. they are intended to be used inside of a printable document.


If this is the case, then the available solutions seem to be:


Solution 1 - Partial Solution Change Cashfootprint to revert back to printing the Control Font character within the Normal Receipt document instead of in a separate document (merge Doc 1 & Doc 2).

"No Sales" will still result in an empty, printed receipt (Doc 1).  But this is better than the current situation where every Normal Receipt is accompanied by a blank receipt.


Solution 2) Change Cashfootprint to not use the Windows Driver and Control Fonts.  Instead use ESC/POS commands.  Perhaps ESC/POS allows standalone Drawer Kicks without printing to the Windows printer queue?


Solution 3) Epson users switch to using OPOS Drivers instead (which will hopefully behave differently).  However, when I tried using the Epson OPOS Drivers with Windows 8 a year ago I had many incompatibility issues.


Other Notes

- I did try your suggestion to use a text device just for the Drawer Kick.  However, this still creates a print job in the Windows Print Queue for Doc 1 (and a blank receipt).


Should this be set up as a Problem ticket?

thx,

js


ps. PDF copies of Doc 1 & Doc 2 attached.

pdf
(27.4 KB)
pdf
(1.98 KB)
Mike, I don't recall working with the printer you mentioned.  I know start, epson and POS-X all have certain settings that fix this issue.  Can you supply images of the printer properties dialog within Printers and Devices?

Thanks, James

 

Ok
jpg
This might be helpful for folks. We have the POS-X Evo Green, purchased from Lothill and an older cash drawer. We also had trouble with the pesky paper advancing on drawer kickout.  On the receipt printer driver we changed it from the default TO "no feed". We next told the POS software to cut the receipt..now it works great. It seems that if you pick anything other than "no feed" on the printer driver the printer will advance the paper on cash drawer kickout.

 

While We are talking about the Cash Drawer. Unless I'm missing it somewhere in Options. I'd like to see the System ask for a password for a no sale in future updates!


Thanks, and God Bless


Cedric

Product Support, we are having almost the same problem EXCEPT it waste the paper for every time it opens the cash drawer. We do not print receipts for all transactions, only when customers ask for one. Then hit reprint receipt as we are a drive thru quick stop.
We use the Star Micronics TSP800 (wide format) Receipt Printer.
If you can email me at louis@louisinks.com with a correction, I would greatly appreciate it.
Thanks

 

We only print receipts on demand. Currently that is only when the customer orders a food item that must be cooked OR if customer ask for receipt. So every time we process a sale to get the cash drawer open, we get the little slip of paper.
We tried installing the OPOS drivers. We are using touch screen all in one systems running XP Pro with the IBM server running Advance Server 2000. The when we selected the OPOS driver inside CashFootprint, we got no test printer or test drawer response. Printers are Star TSP800 "wide format" printers via LPT1. Cash drawers connect to the printers.
Thanks

 

And still no fix for this annoying problem.

Hi Dermot O'Dea,

do you know how to get rid of that issue? I have a star tsp700ii printer, and every time I do a no sale to open the draw it prints a 7" blank paper. if i make a test sale it does the same thing then print the receipt after. I am still in trial mode of this software but this is the only reason why I have purchased it yet. Your help would be greatly appreciated. 

uncheck the Open cash drawer option.  You should let CashFootprint control the kick.  If you have it selected in the driver and cashfootprint you will definitely see odd behavior.  If the driver has Open cash drawer selected, it will kick the drawer open anytime anything is sent to the drawer.  Yo ucould get it to pop just from printing to it from Notepad.  Since CashFootprint is sending the pop command yo uwill need the selection in the driver turned off (uncheck Open Cash Drawer 1).

What's on the Device Settings tab?

 

Also, what's on the Extra Options tab?

 

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